Answering services for small businesses in Atlanta, GA

The great, spirited and multicultural Atlanta is a thriving regional center for the growing and progressively more prosperous American South. Originally founded as a transportation crossroads, with railroads converging on its end-of-mountains location and radiated in all directions, Atlanta still plays that role and now originates more flights than any city except Chicago.

“The customer is always right” is a phrase used time-and-again in business. The truth is that it takes as many as twelve positive experiences for a business to make up for a crummy one. So, just one mistake has the chance of driving away customers which will negatively impact your bottom line. When your employees are busy with the daily tasks, it can be tough to get them to deliver the customer service expected of them.

Services Offered by Sunshine Communication Services, Inc., in Atlanta, GA

• Telephone Answering Services

We provide you with professional telephone answering services on a 24-hour basis. With this service in place, you will never have to worry about your incoming calls while you are busy. This includes assistance with call answering, voice-mails, lead generation, and appointment setting – in English and Spanish.

• Virtual Telephone Receptionist

Don’t make the mistake of leaving a voice mail for customers to encounter when you are away from the office. Part of excellent customer service is ensuring that your clients always have a person to speak to, whether it’s an emergency or just to get information. No, we aren’t suggesting that you hire a receptionist – we will provide you with a virtual telephone receptionist service. This means that your incoming calls will be handled for you while you take care of other business. Whether you need long-term telephone answering services or short time assistance while your staff members are unavailable, we’re here to assist.

• Virtual Answering Services

Let’s face it: customers like to deal with an actual person, not voice-mail. Just because you have your hands full doesn’t mean that your customers should be kept waiting for information, order placing and more. If you would like to provide your customers with a better service, but don’t have the resources to hire help, our virtual answering services in Arkansas can make all the difference. Give them the opportunity to be assisted – day or night – in either Spanish or English. Our virtual answering services are ideal for new and small businesses trying to get ahead without racking up too many costs.

• Outsourced Answering Services

If you’re worried that outsourcing your telephone answering functions will be expensive, think again. At Sunshine Communication Services, Inc., we offer outsourced answering services that will free up your time and save you money too. With this service, we will ensure that all your calls are answered, messages are recorded, orders placed, and information provided, as and when required. It is even available 24/7. If you want to improve on your customer service levels in Arkansas, we will do just that for you.

• Small Business Phone Services

Running a small business can be both time consuming and expensive. As such we have developed small business phone services to cater for the growing business working on a tight budget. With this service in place, your professional image will be enhanced –  24-hour call answering will ensure the peace of mind of never missing out on a potential sale again. Your customers will be impressed that they can place their orders and gather information at times that suit them the best.

• Bilingual Answering Services

Anyone who has dealt with us before will know that we are willing to go the extra mile. By employing educated and experienced agents, we can offer you the convenience of a bilingual telephone answering service. Our agents are fluent in both English and Spanish.

• After Hours Answering Services

Being available to your customers 24/7 is great but unfortunately impossible for one person. If you want to take your customer service levels to the next level, our after-hours answering services in Arkansas are just what you need. Your business can stay open for the convenience of your customers, even after the close of the conventional business day. Trust our bilingual agents to assist your customers with messages, ordering, appointments and more – an indispensable service when dealing with international customers.

Industries Served by Sunshine Communication Services, Inc. in Atlanta, GA

• Attorney Answering Service
• Funeral Director Answering service
• Home Health Care Answering Service
• Hospice Answering Service
• HVAC Answering Service
• Medical Answering Services
• Plumber Answering Service
• Realtor Answering Service
• Doctor Answering Service
• Dentist Answering Service

Why you should choose Sunshine Communication Services, Inc. in Atlanta, GA

Sunshine Communication Services, Inc. offers an affordable alternative to the overhead costs of small businesses.

 

Our value proposition to you include:

• 24 hours a day, 7 days a week and 365 days a year service
• English and Spanish Agents
• HIPAA Compliant Agents and Processes
• Local or #800 number dedicated to your business
• Free message delivery via phone, email, text, fax
• Customized  solution designed based on your business requirements and budget
• Regular monitoring of calls for quality
• Telephone traffic reports including call details
• and more….

For more information on how we can improve the way your business operates with our Answering services for small businesses in Atlanta, GA, please contact us today.