Case Study

The following case study pertains to an existing partnership with Kettering Health Network

Kettering Health Network was looking for a technology to address these three concerns:

1) Processing a cancer diagnosis and treatment plan is difficult.

2) Patient fear, anxiety and confusion can result in postponed appointments, delayed therapy and less optimized outcomes.

3) Clinical staff repeatedly communicates basic information and reminders to patients to ensure they’re prepared.

Kettering Health Network and the MyCareCompass system aligned against these three objectives:

1) Decrease cancer patient fear and anxiety.

2) Improve patient satisfaction and outcomes.

3) Decrease healthcare resource utilization and costs.

Methodology

1) Gather insights from oncology nurse navigators to understand gaps in patient education and associated impact.

2) Develop content in accordance with health literacy best practices and cancer patient engagement data collected (2005 – 2015).

3) Integrate MyCareCompass with Kettering Health’s EMR platform and operational workflow.

4) Auto-deploy educational videos and content to patients from Kettering via email/SMS.